FREQUENTLY ASKED QUESTIONS

A warranty serves as an agreement between the customer and manufacturer that promises to replace or repair goods purchased within a specified time period. It is normal for the consumer to contribute to warranty costs, and these costs are worked out at a pro rata rate depending on the number of years that the goods have been in use. Please note that the warranty is in no way an indication of the lifespan of the mattress for which it has been issued. It is also important to note that the warranty is null and void in the cast of a change of mind, choosing the wrong comfort level, failure to follow manufacturers instructions or misuse of the goods under warranty. We also reserve the right to refuse inspection and to invalidate the warranty if the product is deemed to be soiled, burnt, stained, infested with insects or in an unsanitary condition. A guarantee is an agreement between the manufacturer and the customer that damaged or defective goods will be repaired or replaced, at no additional cost to the customer, within a certain time frame, subject to conditions. As above the guarantee does not apply to a change of mind or choosing the wrong comfort level, failure to follow manufacturers instructions or misuse of the goods under guarantee. The guarantee will also lapse if the product is deemed to be soiled, burnt, stained, infested with insects or in an unsanitary condition. Most manufacturers and international mattress specialists recommend replacing your mattress every seven to ten years. The decision whether to replace or repair is subject to the manufacturer's discretion.

Within the guarantee period the manufacturer will repair or replace your detective mattress . In some cases it might be necessary for you to select a new mattress to replace your defective one, for example when your mattress need to be replaced but the specification been discontinued. In the event that your product needs to be repaired it will be collected and re-delivered at no extra charge lead time frame is 7 - 14 working days.  In the case d a replacement being issued be the manufacturer, the manufacturer will deliver a new product and pick up the defective one.  In cases where the mattress needs to be delivered more than 30km from the store purchased from, the customer will be responsible for the cost of delivery charges.